Your Own Controls

Casino Mate Responsible Gambling: Your Money, Your Rules

Play only from 18+, and every Casino Mate account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit now

ALSI-488205 via Anjouan Offshore Finance Authority. Certified by iTech Labs, SIQ, QUINEL.

Four Essentials

Need The Essentials Before You Play?

Use this short panel the first time you open your account, or when you want the key details in one place.

Minimum age18+

RegulatorAnjouan Offshore Finance Authority, ALSI-488205

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Five Settings

Open Your Account Tools And Set Them

Reach for this list when you want to know what your account already holds before you decide what to change.

A Ceiling You Choose

Every account lets you cap how much you can place in a set window, so a planned night stays planned. Switch it on before a session rather than after a loss.

When Losing Feels Slippery

Loss limits stop play once your net losses for a period reach the figure you set. Turn one on if losing more than expected has left you uneasy.

Nudge Before Drift

Session reminders nudge you at intervals you pick, so a quick game does not drift into an evening. Choose one if you often lose track of the clock.

A Break, Not A Snooze

Self-exclusion closes play at this casino for the duration you choose, and the account stays shut throughout. Pick it when limits alone keep failing you.

Live Time And Spend Figures

Reality checks display elapsed time and net spend while you play, so the figures stay visible. Enable them if you want plain numbers on the screen.

Four Quick Steps

What Changes Once Limits Are On

This walkthrough covers the whole task, from opening settings to seeing your new limit saved.

Signed In Yet?

Sign in with your email address and open the settings area of your Casino Mate account. Check you are on the limits screen and not the payment one.

One Line Per Tool

Find the section holding deposit, loss and session controls, where each tool sits on its own line. Confirm your limits are empty or lower than you expected before you amend them.

Choose Money Or Time

Pick the type that suits your concern: money in, money lost, or time played. Select the period and the figure that feels comfortable for ordinary entertainment.

Confirm Before You Close

Save your choice, then reopen the limits screen to confirm the new figure is stored on the account. If it has not appeared, ask live chat to check it with you.

You Want The Play To Stop

Clear Space To Think. Set a short pause in your casino account when you need hours or days away from play. Open the responsible gambling area and pick the window that suits you. Access shuts for that period, deposits stop, and it reopens by itself when the break ends.

Can I End It Early? Choose self-exclusion and your casino account closes to play for a fixed stretch of up to two years. Ask for it through the account or through support, and know that it cannot be undone early. Deposits and play stay closed for the full term you agreed.

Help Alongside The Block. New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. Set it there for up to two years and the block covers your play in this account. Call the Gambling Helpline Aotearoa when you want someone to talk it through.

When A Youngster Asks To Play With Your Account

Why Does Sign-Up Ask For ID? Show your photo ID at sign-up and complete the identity check before any money leaves the account. Our records list 18+ as the entry age, so no account opens for a younger player.

Which Setting Covers The Whole Household? Install a blocking tool on the family phone and the shared laptop, then switch it on before anyone logs in. One setting covers every browser profile in the household, not just yours.

How Do I Start The Conversation? Ask about their week without accusing anyone, and keep the conversation about how they feel rather than the money. Ring the Gambling Helpline Aotearoa on 0800 654 655 yourself if you want advice on what to say next.

When Fun Turns Into Chasing

Notice these patterns early and you keep the choice in your own hands. Set a deposit limit or take a pause as the first move; both live in your casino account and neither needs a big decision.

Read through these and see how many sound like your last few sessions.

Spending money set aside for bills or rent
Chasing a loss with a bigger deposit
Hiding your play from family and friends
Borrowing to keep playing this week
Losing track of time at the screen
Feeling flat until the next session
Promising to stop and starting again

Confidential Care Nearby

You Do Not Have To Explain

Reach for this block the moment play stops feeling like a choice, for you or a relative.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour of the day or night: free, confidential talk about your play or a relative's, with text support as well. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

The Problem Gambling Foundation offers free counselling, peer support and cultural support through clinics across the country, and answers calls on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is a Health New Zealand information site for people who gamble and their families, covering signs of harm, practical tips and a local support finder. safergambling.org.nz

Limits And Breaks Explained

A Short Break Or A Full Year Out

Read these when a setting puzzles you or before you decide on a pause.

Can I set limits from my phone instead of a computer?+

Yes. The mobile version of the site shows the same account section, with deposit limits, loss limits, session time reminders and reality checks in the same place. Sign in on your phone and open your account to set each one before you start playing.

Does a self-exclusion end early if I change my mind?+

No. A self-exclusion runs for the whole period you chose, and it cannot be shortened or lifted before that period finishes. Pick a length you can live with, because the block stays in place even on a hard day.

Why does Casino Mate ask for my age and ID?+

Only people aged 18 or over may hold an account here. The casino checks your age and identity before the account becomes active, so have your documents ready when you register. This check protects younger people from reaching the games at all.

What if I want to change a limit I already set?+

You can change it later in the same account section where you first set it. Choose the tool, pick a new figure and save the change. Decide the new figure calmly and away from a losing session, so it reflects what you can spend on entertainment.

How do I help a family member who plays too much?+

Ring Gambling Helpline Aotearoa on 0800 654 655, free and around the clock, or free text 8006. Their advisers talk with relatives as well as players, and Problem Gambling Foundation offers free counselling and peer support at 18 clinics nationwide.

Will blocking my account here keep me out of other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion you set is held in your Casino Mate account only. If you want to step away from other sites too, you need to set a separate exclusion with each of them.