Verification Brief

Casino Mate KYC That Unlocks Your Withdrawal

Money-laundering rules attached to the licence mean one check for every player, and it can take up to 66 hours.

Verify My Account

ALSI-488205 via Anjouan Offshore Finance Authority. Certified by iTech Labs, SIQ, QUINEL.

Withdrawal Pending

Your First Withdrawal Is Waiting on This

Use this table when a withdrawal sits pending and you want the reason in one look.

Who checks

Casino Mate LLC

Licence

Anjouan Offshore Finance Authority, ALSI-488205

How long

66 hours

When required

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Asked for Papers

Want the Check Cleared in One Go?

Follow these four moves when the upload screen opens and you want no second request.

Corner-to-Corner Photo

Photograph your passport or ID card flat on a table in daylight, all four corners visible, with no glare across the photo page.

Address Matched First Time

Next, upload a recent utility bill or bank statement that shows your name and home address matching the ones on your account.

Name Shown, Numbers Hidden

Confirm the card or wallet you used by sending a screenshot that shows your name, the method and the last digits, with the rest hidden.

Paid Once Cleared

Sit tight while the team reviews: the check can take up to 66 hours, and live chat answers a status question in about 4 minutes.

Filling the Upload

Right Papers, Faster Release

After this table you will know exactly which paper goes where and what each copy must show.

Proof of identity

ConfirmsWho you are

Copy must showPhoto page, all corners, in date

Proof of address

ConfirmsWhere you live

Copy must showName, address, recent date

Payment method confirmation

ConfirmsThat the method is yours

Copy must showYour name and last digits

Refused Now, Cleared Second Time

Replace the Lapsed Passport. A card or passport whose date has already run out cannot confirm anything today, so the reviewer has nothing valid to log against your name. Send the current document, not the old one Photograph the front and the back

A Sharper, Brighter Capture. Glare, a shadow or a cropped edge hides the name or the photo, and a reviewer cannot certify a detail that is not visible. Lay the paper flat on a dark table Keep all four corners inside the frame

Your Statement Is Out of Date. A bill dated months ago no longer proves where you live now, because the address on it must still be the one on your account. Use a bill from the last few months Pick a statement showing your full name

Proof Without the Awkwardness

Sitting behind that question is a duty, not a doubt about you. Casino Mate LLC holds licence ALSI-488205 from the Anjouan Offshore Finance Authority, and that licence obliges the operator to understand where a player's money originates before it moves. Plenty of ordinary players answer it once and never hear of it again.

A reviewer may ask for one or two of these, depending on what your account shows.

Recent bank statement
Payslip or wage slip
Employment letter from your employer
Sale record for a large asset
Savings or investment statement

Before the Hold

Cleared Early, Paid Without Delay

You will be able to predict each point at which papers are requested and arrive ready.

Straight Through Sign-Up

Anyone signing up must be at least 18, so your date of birth is looked at once the account opens, normally against the identity paper you are asked to send.

Before You Can Claim It

A name spelt differently from the bill, or a date that disagrees, pauses review. Expect a fresh copy of the paper so the details line up with your profile.

Ask for More Room

Lifting your own deposit limit signals a change in how you intend to play, so the team confirms who you are and how the money is earned first.

From Pending to Paid

Before any payout leaves, the licence requires a complete file, so identity, address and payment confirmation are gathered, with the review taking up to 66 hours.

Clear the Doubt

Straight Answers on Verification

You will know what to do at each hiccup and when to expect your money.

Casino Mate turned down my document, what now?+

Read the note attached to the rejection and send the same document again with that one fault fixed. Blurred edges, a crop cutting off a corner and screenshots instead of camera photos cause most refusals. The fresh copy goes to [email protected] and is queued like any other.

Why does Casino Mate want to know where my money comes from?+

Source of funds questions sit inside the routine licence checks that every licensed operator runs against money laundering. Nothing in them accuses you of anything; they simply tie the money on your account to lawful earnings such as wages or savings. A payslip or bank statement usually settles it.

My surname changed since my ID was issued, does that matter?+

It matters, because the name on your papers has to match the name on the account. Send the document that links the two, such as a marriage certificate or a deed showing the change. A short note explaining the change saves a second round of questions.

Can I take my winnings out before the identity check is finished?+

No. Verification must be complete at the latest before the first withdrawal, and the money stays on your balance until it is. The casino may also ask for your documents earlier, at registration or when you make your first deposit.

Will I have to send the same papers again in a few months?+

Usually not. Once a document has been accepted it stays on file and you are not asked for the same one again. A new copy is requested only when something has changed, for instance an expired ID or a fresh address.

Is my ID safe once I send it to Casino Mate?+

Yes. Uploads travel over 256-bit SSL encryption and are handled by the team that decides on the check, not shared with other players. Every operator holding an Anjouan licence keeps such records protected, and you can ask [email protected] how yours are held.

How long does the Casino Mate check take?+

Allow up to 66 hours from the moment your last document arrives intact. Clear, complete copies usually move through well inside that window, while a resubmission restarts the count. Your withdrawal leaves once approval lands and no further papers are needed.